# Chat Support

> A support landing section with a floating chat panel, quick-reply suggestions, and a launcher button.

A shadcn/ui block from the [@esuiss](https://suiss.app/ui?utm_source=shadcn.exchange) registry, listed on [shadcn.exchange](https://shadcn.exchange/r/esuiss/chat-support).

- Page, with a live preview: https://shadcn.exchange/r/esuiss/chat-support
- Screenshot: https://abzjhwgwpdpz7ua5.public.blob.vercel-storage.com/shots/esuiss/chat-support-light-6e3c314d2ae1f81d.png
- Registry item: https://suiss.app/ui/r/new-york-v4/chat-support.json
- Categories: blocks, chat
- Listed: 2026-10-20, source last changed 2026-10-20

## Install

```bash
npx shadcn@latest add https://shadcn.exchange/r/esuiss/chat-support.json
```

Run it in a project that has shadcn/ui set up. It adds the files below and installs what they depend on.

## Dependencies

- Registry items: `@esuiss/bubble`, `@esuiss/button`, `@esuiss/input`, `@esuiss/message`, `@esuiss/message-scroller`

## Files

### `components/blocks/chat-support.tsx`

```tsx
"use client"

import * as React from "react"

import { IconPlaceholder } from "@/app/(create)/components/icon-placeholder"
import { Bubble, BubbleContent } from "@/components/ui/bubble"
import { Button } from "@/components/ui/button"
import { Input } from "@/components/ui/input"
import { Message, MessageContent } from "@/components/ui/message"
import {
  MessageScroller,
  MessageScrollerContent,
  MessageScrollerItem,
  MessageScrollerProvider,
  MessageScrollerViewport,
} from "@/components/ui/message-scroller"

const image =
  "https://images.unsplash.com/photo-1634403665443-81dc4d75843a?w=900&q=80&auto=format&fit=crop"

type Line = { id: string; from: "me" | "them"; text: string }

const answers: Record<string, string> = {
  "Where's my order?":
    "Order W1048 has shipped. It arrives tomorrow between 10 AM and 2 PM.",
  "Book a repair":
    "The closest Help Desk is at suiss Union Square. Does tomorrow at 11:30 AM work?",
  "I want to return something":
    "You can return items free of charge within 14 days of delivery. Should I email you a return label?",
}

const quick = Object.keys(answers)

export function ChatSupport() {
  const [open, setOpen] = React.useState(true)
  const [lines, setLines] = React.useState<Line[]>([
    {
      id: "0",
      from: "them",
      text: "Hi Jamie, I'm the suiss Support assistant. How can I help?",
    },
  ])
  const [typing, setTyping] = React.useState(false)
  const [draft, setDraft] = React.useState("")
  const launcherRef = React.useRef<HTMLButtonElement>(null)
  const inputRef = React.useRef<HTMLInputElement>(null)
  const wasOpenRef = React.useRef(open)
  const ready = draft.trim().length > 0

  React.useEffect(() => {
    if (wasOpenRef.current === open) return
    wasOpenRef.current = open
    if (open) inputRef.current?.focus()
    else launcherRef.current?.focus()
  }, [open])

  const ask = (question: string) => {
    setLines((current) => [
      ...current,
      { id: String(current.length), from: "me", text: question },
    ])
    setTyping(true)
    window.setTimeout(() => {
      setTyping(false)
      setLines((current) => [
        ...current,
        {
          id: String(current.length),
          from: "them",
          text:
            answers[question] ??
            "Got it. I'm connecting you with a Specialist, this may take a few minutes.",
        },
      ])
    }, 1200)
  }

  return (
    <section className="relative min-h-155 overflow-hidden bg-muted">
      <div className="max-w-130 px-6 py-10 md:px-12">
        <p className="text-lg font-semibold text-muted-foreground">
          suiss Support
        </p>
        <h1 className="mt-1.5 text-4xl font-semibold tracking-tight text-balance md:text-5xl">
          How can we help you?
        </h1>
        <img
          src={image}
          alt="A phone resting on a soft beige surface"
          className="mt-6 h-55 w-full rounded-[1.125rem] bg-secondary object-cover"
        />
      </div>
      <div
        role="dialog"
        aria-label="suiss Support chat"
        inert={!open}
        data-open={open ? "" : undefined}
        className="absolute inset-x-3 bottom-3 flex h-[min(32.5rem,calc(100%-1.5rem))] origin-bottom-right scale-20 rtl:origin-bottom-left flex-col overflow-hidden rounded-[1.375rem] bg-background opacity-0 shadow-[0_0_0_0.5px_var(--color-border),0_24px_60px_rgb(0_0_0/0.2)] transition-[scale,opacity] duration-[500ms,250ms] ease-[cubic-bezier(0.3,1.15,0.5,1),ease] data-open:scale-100 data-open:opacity-100 motion-reduce:transition-none sm:inset-x-auto sm:end-6 sm:bottom-6 sm:w-90"
      >
        <div className="flex shrink-0 items-center gap-2.5 border-b border-border px-3.5 py-3">
          <span className="flex size-8.5 items-center justify-center rounded-full bg-foreground text-base font-bold text-background">
            s
          </span>
          <div className="flex flex-1 flex-col">
            <span className="text-sm font-semibold">suiss Support</span>
            <span className="flex items-center gap-1 text-xs text-[color-mix(in_oklab,var(--color-green-500),var(--foreground)_45%)] dark:text-green-500">
              <span className="size-1.5 rounded-full bg-current" />
              Online
            </span>
          </div>
          <Button
            variant="secondary"
            size="icon-sm"
            aria-label="Close chat"
            onClick={() => setOpen(false)}
            className="size-7 text-muted-foreground"
          >
            <IconPlaceholder
              lucide="XIcon"
              tabler="IconX"
              hugeicons="Cancel01Icon"
              phosphor="XIcon"
              remixicon="RiCloseLine"
              className="size-3.25"
            />
          </Button>
        </div>
        <MessageScrollerProvider>
          <MessageScroller className="flex-1">
            <MessageScrollerViewport aria-label="Support conversation">
              <MessageScrollerContent className="gap-1 px-3.5 py-3">
                {lines.map((line) => (
                  <MessageScrollerItem key={line.id} messageId={line.id}>
                    <Message
                      align={line.from === "me" ? "end" : "start"}
                      className="transition-[opacity,translate] duration-700 ease-[cubic-bezier(0.32,0.72,0,1)] starting:translate-y-2 starting:opacity-0 motion-reduce:transition-none"
                    >
                      <MessageContent>
                        <Bubble
                          variant={line.from === "me" ? "default" : "muted"}
                          align={line.from === "me" ? "end" : "start"}
                          className="max-w-62.5"
                        >
                          <BubbleContent className="text-sm">
                            {line.text}
                          </BubbleContent>
                        </Bubble>
                      </MessageContent>
                    </Message>
                  </MessageScrollerItem>
                ))}
                {typing && (
                  <MessageScrollerItem messageId="typing">
                    <Message>
                      <MessageContent>
                        <Bubble variant="muted" aria-label="Typing">
                          <BubbleContent className="flex gap-1 px-3.5 py-3">
                            {[0, 1, 2].map((dot) => (
                              <span
                                key={dot}
                                style={{ animationDelay: `${dot * 180}ms` }}
                                className="size-2 animate-[pulse_1.1s_ease-in-out_infinite] rounded-full bg-muted-foreground"
                              />
                            ))}
                          </BubbleContent>
                        </Bubble>
                      </MessageContent>
                    </Message>
                  </MessageScrollerItem>
                )}
              </MessageScrollerContent>
            </MessageScrollerViewport>
          </MessageScroller>
        </MessageScrollerProvider>
        <div className="flex flex-wrap gap-1.5 px-3.5 pb-1">
          {quick
            .filter((question) => !lines.some((line) => line.text === question))
            .map((question) => (
              <Button
                key={question}
                variant="outline"
                size="sm"
                onClick={() => ask(question)}
                className="border-primary text-primary hover:text-primary"
              >
                {question}
              </Button>
            ))}
        </div>
        <form
          onSubmit={(event) => {
            event.preventDefault()
            if (!ready) return
            ask(draft.trim())
            setDraft("")
          }}
          className="flex shrink-0 items-center gap-2 px-3 pt-2 pb-3"
        >
          <Button
            type="button"
            variant="secondary"
            size="icon-sm"
            aria-label="Add attachment"
            className="text-muted-foreground"
          >
            <IconPlaceholder
              lucide="PlusIcon"
              tabler="IconPlus"
              hugeicons="PlusSignIcon"
              phosphor="PlusIcon"
              remixicon="RiAddLine"
              className="size-4.5"
            />
          </Button>
          <div className="flex min-h-8.5 flex-1 items-center rounded-full border border-input ps-3.5 pe-0.75 has-focus-visible:border-ring has-focus-visible:ring-3 has-focus-visible:ring-ring/50">
            <Input
              ref={inputRef}
              value={draft}
              onChange={(event) => setDraft(event.target.value)}
              placeholder="Type your question"
              aria-label="Type your question"
              className="h-8 flex-1 rounded-none bg-transparent px-0 focus-visible:border-transparent focus-visible:ring-0 aria-invalid:ring-0"
            />
            <Button
              type="submit"
              size="icon-xs"
              aria-label="Send"
              disabled={!ready}
              data-ready={ready ? "" : undefined}
              className="size-6.75 scale-0 transition-[scale] duration-300 ease-[cubic-bezier(0.3,1.25,0.5,1)] data-ready:scale-100 motion-reduce:transition-none"
            >
              <IconPlaceholder
                lucide="ArrowUpIcon"
                tabler="IconArrowUp"
                hugeicons="ArrowUp02Icon"
                phosphor="ArrowUpIcon"
                remixicon="RiArrowUpLine"
                className="size-4"
              />
            </Button>
          </div>
        </form>
      </div>
      <Button
        ref={launcherRef}
        size="icon-xl"
        aria-label="Open chat"
        aria-expanded={open}
        inert={open}
        onClick={() => setOpen(true)}
        data-open={open ? "" : undefined}
        className="absolute end-6 bottom-6 shadow-[0_10px_30px_color-mix(in_oklab,var(--color-primary)_40%,transparent)] transition-[scale] duration-400 ease-[cubic-bezier(0.3,1.25,0.5,1)] data-open:scale-0 motion-reduce:transition-none"
      >
        <IconPlaceholder
          lucide="MessageCircleIcon"
          tabler="IconMessageCircle"
          hugeicons="BubbleChatIcon"
          phosphor="ChatCircleIcon"
          remixicon="RiChat1Line"
          className="size-6 fill-current"
        />
      </Button>
    </section>
  )
}
```