Ticket {ticket.number}

{ticket.subject}

{priorityMeta[priority].label} priority {timer ? ( {timer.late ? ) : null}

{m.author} {note ? ( ) : null} {m.time}

{m.body}
{m.pending ? (

) : null} {m.failed ? (

) : null}

{ e.preventDefault() send() }} className={cn("bg-card mt-5 rounded-2xl border p-3 transition-colors motion-reduce:transition-none", kind === "note" && "border-amber-500/50 bg-amber-500/5")} >

{(["reply", "note"] as const).map((k) => ( ))}

setDraft(e.target.value)} onKeyDown={(e) => { if ((e.metaKey || e.ctrlKey) && e.key === "Enter") { e.preventDefault(); send() } }} rows={4} placeholder={kind === "note" ? "Only your team will see this…" : `Reply to ${ticket.requester.name.split(" ")[0]}…`} className="border-0 shadow-none focus-visible:ring-0" />
          <div className="flex flex-wrap items-center justify-between gap-3 px-1 pt-2">
            <p className="text-muted-foreground flex items-center gap-1.5 text-xs">
              {kind === "note" ? (
                <>
                  <Lock aria-hidden="true" className="size-3" />
                  Not sent to the customer
                </>
              ) : (
                <>
                  <Mail aria-hidden="true" className="size-3" />
                  Sent to {ticket.requester.email}
                </>
              )}
            </p>
            <Button type="submit" size="sm" disabled={!draft.trim()}>
              <Send aria-hidden="true" className="rtl:-scale-x-100" />
              {kind === "note" ? "Add note" : "Send reply"}
              <span aria-hidden="true" className="hidden text-xs opacity-60 sm:inline">⌘↵</span>
            </Button>
          </div>
        </form>
      </div>

<aside aria-label="Ticket details" className="grid gap-4 lg:sticky lg:top-6">
        <div className="bg-card rounded-2xl border p-5">
          <div className="flex items-center gap-3.5">
            <span aria-hidden="true" className="relative flex size-12 shrink-0 items-center justify-center overflow-hidden rounded-full border font-semibold">
              <CoverArt seed={ticket.requester.name} variant="mesh" className="absolute inset-0" />
              <span className="relative">{ticket.requester.name.split(" ").map((w) => w[0]).join("").slice(0, 2)}</span>
            </span>
            <div className="min-w-0">
              <h2 className="font-semibold tracking-tight">{ticket.requester.name}</h2>
              <a href={`mailto:${ticket.requester.email}`} className="text-muted-foreground focus-visible:ring-ring/50 block truncate rounded-sm text-sm underline-offset-4 outline-none hover:underline focus-visible:ring-[3px]">
                {ticket.requester.email}
              </a>
            </div>
          </div>
          <dl className="mt-4 grid gap-2 text-sm">
            {ticket.requester.plan ? (
              <div className="flex justify-between gap-3">
                <dt className="text-muted-foreground">Plan</dt>
                <dd className="font-medium">{ticket.requester.plan}</dd>
              </div>
            ) : null}
            {ticket.requester.location ? (
              <div className="flex justify-between gap-3">
                <dt className="text-muted-foreground flex items-center gap-1.5">
                  <MapPin aria-hidden="true" className="size-3.5" />
                  Location
                </dt>
                <dd className="font-medium">{ticket.requester.location}</dd>
              </div>
            ) : null}
          </dl>
          {ticket.requester.since ? <p className="text-muted-foreground mt-3 text-xs">{ticket.requester.since}</p> : null}
        </div>

<div className="bg-card grid gap-4 rounded-2xl border p-5">
          {[
            { key: "status", label: "Status", value: status, set: (v: string) => { setStatus(v as Tickets1Status); onStatusChange?.(v as Tickets1Status) }, options: (Object.keys(statusMeta) as Tickets1Status[]).map((k) => [k, statusMeta[k].label] as const) },
            { key: "priority", label: "Priority", value: priority, set: (v: string) => { setPriority(v as Tickets1Priority); onPriorityChange?.(v as Tickets1Priority) }, options: (Object.keys(priorityMeta) as Tickets1Priority[]).map((k) => [k, priorityMeta[k].label] as const) },
            { key: "assignee", label: "Assigned to", value: assignee, set: (v: string) => { setAssignee(v); onAssign?.(v) }, options: agents.map((a) => [a, a] as const) },
          ].map((f) => (
            <div key={f.key}>
              <p id={`${id}-${f.key}`} className="text-muted-foreground mb-1.5 text-xs font-medium">
                {f.label}
              </p>
              <Select value={f.value} onValueChange={f.set}>
                <SelectTrigger aria-labelledby={`${id}-${f.key}`} className="w-full">
                  <SelectValue />
                </SelectTrigger>
                <SelectContent>
                  {f.options.map(([v, l]) => (
                    <SelectItem key={v} value={v}>
                      {l}
                    </SelectItem>
                  ))}
                </SelectContent>
              </Select>
            </div>
          ))}
          {ticket.tags?.length ? (
            <ul aria-label="Tags" className="flex flex-wrap gap-1.5 pt-1">
              {ticket.tags.map((t) => (
                <li key={t} className="bg-muted rounded-full px-2.5 py-0.5 text-xs font-medium">
                  {t}
                </li>
              ))}
            </ul>
          ) : null}
        </div>
      </aside>
    </div>
  )

return (
    <section data-slot="tickets-1" data-state={state} aria-label={empty ? "Ticket" : `Ticket ${ticket.number}`} className={cn("mx-auto w-full max-w-6xl px-4 py-8 sm:px-6", className)} {...frameProps(props)}>
      <StateView state={state === "loading" || state === "error" ? state : "ready"} onRetry={onRetry} label="Loading the ticket" loading={<Skel />} error={{ title: errorState?.title ?? "The ticket could not be loaded", description: errorState?.description ?? "Nothing was changed. Check your connection and try again.", ...errorState }}>
        {content}
      </StateView>
    </section>
  )
}

export { Tickets1, type Tickets1Props, type Tickets1Ticket, type Tickets1Message, type Tickets1Status, type Tickets1Priority }
```

{emptyState?.title ?? "This ticket is not here"}